Sylvo Support

Sylvo is made by one person. Write to me and a real person answers, usually within a few days.

Get in touch

Email: canerpolat.cnrplt@gmail.com

It helps if you mention your device model and iOS version. If something looks wrong on screen, add a screenshot.

Where is my data, and how do I back it up?

Your garden lives only on your device. There is no account and no server copy, which is why exporting is worth doing from time to time: Profile › Data › Export the garden. The file can be imported again from the same screen, on this device or a new one.

I paid but Premium is not active

Open Profile › Membership and tap “Restore purchases”. This re-checks the App Store account currently signed in on the device. If the purchase was made with a different Apple Account, sign in with that one first.

How do I change or turn off the reminder?

Profile › Reminder. The evening reminder can be switched off entirely, or moved to any hour between 18:00 and 23:00. Reminders are scheduled on the device, so they keep working with no connection.

Why can I not find a certain plant?

Some species only appear in their own season, and the catalogue holds more species than a year has days. The herbarium is meant to fill up slowly rather than be finished in one pass. A locked card in the Herbarium shows the silhouette of what is still missing.

Managing a subscription

Subscriptions are managed in your App Store account settings, not inside Sylvo. Refunds are handled by Apple through its own support pages; as the developer I cannot issue them.

Privacy and terms

The privacy policy explains exactly what stays on your device and what the store processes. The terms of use cover subscriptions, refunds and the limits of what a mood journal is. Both are linked at the top of this page.